HOME Indonesian Helpdesk

By Novia Arluma

A group of volunteers from Indonesia, better known as HOME KARTINI, have been active with HOME for a long time already. In August 2015 the HOME INDONESIAN HELPDESK was formed. Several domestic worker volunteers were prepared to be a front line of case worker volunteers to do outreach, and get closer with the community of Indonesian domestic workers in Singapore.

The volunteers were given a basic training and became involved in forum discussions and other workshops in order to support their duty as they prepared to assist their fellow domestic workers in trouble. Then, in December 2015 the new office for the Indonesian Helpdesk was opened at Grandlink Square.

From there our team officially started to run the Indonesian helpdesk. We meet every Sunday on our day off and we are dedicating our day off to run the HELPDESK. We started to spread our contact details via social media. We wanted everyone out there that needed help regarding working issues to know they could contact us. We give consultations and advice, solutions for their problems.

Our important mission is: To give simple sosialitation and to educate our fellow domestic workers to KNOW YOUR RIGHTS as domestic workers. And for that purpose, we are aware that, before we can give answers to any questions, we have to learn more. We have to gain more knowledge  about the rules & regulations for domestic workers in Singapore.

We have noticed that today, more domestic workers are aware about their rights. And they will contact us to tell about the working conditions in their employer’s house. If something is not right, they ask for advice on what to do before they take the next step.

I myself can receive three or four calls or messages every day. And that’s not including my team members! We have become aware that learning by doing is the best way to learn. We have to keep learning and be up-to-date with the regulations for domestic workers. And, as a specialised Indonesian team, we are not only focused on learning about Singapore law, we have to learn about Indonesian laws for migrant domestic workers as well. HOME gives us the freedom to explore our knowledge by joining discussions and become connected with Indonesian NGO’s around the country which are focused on migrant workers issues.

HOME is not only a HOME for migrant workers who needs help.
But ..
HOME is a place to grow our spirit ..
Spirit to learn ..
Spirit to help others ..
Spirit to fight for our rights ..
Spirit to treat everyone as our sisters & brothers ..
We are HOME
We are family …

The INDONESIAN HELPDESK team is a part off HOME KARTINI FAMILY, together with the HOME Academy 3, HOME KARTINI sport, and HOME KARTINI musical and dance. So, aside from our duties as the HOME helpdesk team, our team members also have to work together with HOME KARTINI FAMILY in some programs. And of course we work together with all HOME volunteer as we are HOME FAMILY!

The HOME Indonesian Helpdesk is open every Sunday from 10 to 6pm

It is located at :

Grandlink Square, 511 Guillemard Road #01-06, Singapore 399849

Domestic Worker hotline: +1800-797 7977 / +65 6341 5525

 

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